FAQs

What do you mean you only cater to specific groups?

EBM seeks to prioritise space for folks who often do not have as much ease in finding literate practitioners as folks with more social mobility and privilege. For this reason this practice is only available for folks who identify as any of the following:

• Queer and trans

• People living with chronic illness and/or pain

• Disabled

• Survivors of trauma

Besides wanting to prioritise space for folks in these groups to receive care, these are also groups in which I feel I belong. I find serving my community in this kind of care to be mutually nourishing.

If you are unsure if where you fit in this please feel free to contact me.

Are you taking new clients?

I am currently managing a high client load and as such I have a soft close on my books. This means that while yes, I am accepting new clients, the time line on this can be variable. Simply put, I may be able to take you on but it will be dependent of my caseload at the time and if we seem like the best fit. See below for info on how to register interest for an appointment and we can then discuss needs, urgency and potential referrals if needed.

I am a new client and cannot get your booking system to work. What do I do?

Online booking is not available for new clients. Please fill out the expression of interest form at the bottom of the bookings page. This will help me get an idea of what you are wanting to work on and why you feel like I may be the best fit for you. I will endeavour to get in contact with you within a week after your submission to discuss capacity for new clients and referrals if I am not available.

Do you see clients on the NDIS?

I do! Feel free to email me directly or get your case worker to email me. As above, taking on new clients depends on capacity etc. but the short answer is yes, I love NDIS clients.

You mention “home based clinic” what does that mean?

My treatment space is located in my home on in Croydon on Wangal and Gadigal Land. It is a designated treatment room close to the front door with a bathroom close by. To access the house there are 2 stairs off the street, an uneven path up to the side of the house with 2 small stairs along the way, and 2 more stairs to enter the building.

I don’t feel comfortable coming to see you at your house, do u work somewhere else?

Currently I am completely at capacity and as such I am not providing mobile massage.

I cannot climb stairs, is there another way I can see you?

As above, due to capacity and as such I am not providing mobile massage and can only offer this venue. I understand means I am not fully accessible but unfortunately this is all I can offer at this time.

I have never had a massage before, what will happen when I get there?

For a full run down of how exactly the session will run, see my approach page.

Being undressed around strangers is uncomfortable for me, are there other options for a treatment?

Absolutely! I am happy to talk with you around options for partial clothing or full clothing as there are lots of options for clothed massage. Techniques are altered to accommodate for the fabric but it is still very effective, calming and great for remedial massage. See my approach page for an idea of how the sessions normally run.

Do you do relaxation massage?

Yes I do offer relaxation massage! I see relaxation as a remedy just of a different kind and so my relaxation rates are the same as pregnancy or remedial massage. You can just book under the remedial massage option as we will have a chat about what you would like out of treatment before we start.

Do you provide vouchers?

As my books are currently closed I am not providing online access to vouchers. If you would like to purchase a voucher for an existing client please just email me!

What is your cancellation policy?

Sliding scale range:
Cancelling within 24hrs of appointment: $40- full session cost
No show at appointment time: $80 - full session cost 

I have a cold, should I still come for my massage?

No! Besides living in the context of COVID (see the COVID-19 page for precautions), massage can stimulate the immune system and bring on colds and flus faster and often more intensely. Besides this, EBM strives to prioritise folks with complex health conditions who are at higher risk when it comes to contagious bugs. I know it sucks to lose a massage but it is better for everyone to minimise the spread of germs, so just stay home! If you are sick just let me know and we can reschedule your appointment for when you are feeling better. 

Are you vaccinated against COVID-19?

Yes! I am three dose vaccinated as of January 2022.

Are you seeing unvaccinated clients?

I am unable to see clients who do not have at least a 2 dose vaccination against COVID-19. Folks who cannot be vaccinated due to health reasons are exempt. 

Visit the COVID-19 page for a full run down on the clinic protocols as of January 2022.

Do you have HICAPS?

While I do provide health fund rebates, I currently do not have HICAPS. I can give you a written health fund receipt to claim online.